Privacy Policy

Last updated: 15 October 2026

This policy explains what personal data Aladay collects when you use the Aladay app and website, and how we use and protect it.

Data we collect

• Account details: name, email address and phone number.
• Addresses and location you save or share, used to show available services and deliver orders.
• Orders, bookings, payments and wallet transactions.
• Messages with our support team, riders or service professionals.
• Device and usage data such as app version, crash reports and notification tokens.

How we use it

• To provide our services: deliver orders, schedule pickups and bookings, and process payments and refunds.
• To share the details needed to complete your order with our riders, stores, restaurants, laundries and professionals.
• To send order updates and, if you agree, offers.
• To keep the platform secure and prevent fraud.
• To improve our services and decide where to launch.

Sharing

We do not sell your personal data. We share it only with partners who help deliver your order, and with service providers we use to run the platform (hosting, payments, messaging and notifications), under appropriate safeguards, or where required by law.

Payments

Card payments are processed by our payment provider. We do not store your full card number.

Retention and security

We keep your data for as long as your account is active and as required by law. Access to personal data is limited to authorised staff with multi-factor authentication, and access is reviewed regularly.

Your choices

You can update your profile and addresses in the app, turn off marketing notifications, and request a copy or deletion of your data from the app's Account privacy page or by emailing us.

Contact

Questions about this policy: aladayuae@gmail.com