Refund & Return Policy

Last updated: 15 October 2026

We want every order to be right. If something is wrong, tell us in the app within 24 hours and we will fix it.

Grocery, Food and Fresh Truck

• Missing, damaged, expired or wrong items are refunded or replaced.
• Fresh and chilled items should be reported on the day of delivery.
• Food orders cancelled before the restaurant accepts them are refunded in full.

Laundry

• If an item is not cleaned to standard, we will re-clean it free of charge.
• Claims for damaged or missing items are reviewed case by case and compensated according to the item's condition and value.

Home Services

• If you are not happy with a cleaning, report it within 24 hours and we will arrange a free re-clean.
• Bookings cancelled before the cut-off shown in the app are refunded in full.

How refunds are paid

Refunds go to your Aladay wallet immediately, or to your original payment method on request. Card refunds can take 5–14 working days depending on your bank.

Contact

Questions about this policy: aladayuae@gmail.com